Surya88 Privacy Policy – Our Commitment to Protecting Your Personal Data

1Introduction

Surya88 (referred to as "we", "platform", or "Surya88") is an online entertainment platform operator accessible via surya88.ws. This Privacy Policy sets out in detail how we collect, use, store, protect, and share your personal information when you use our services.

We operate in full compliance with Personal Data Protection Act 2010 (PDPA) Malaysia, which is the principal legislation governing the handling of personal data in Malaysia. By registering for or using the Surya88, you consent to our collection and processing of your personal data in accordance with the terms set out in this Privacy Policy.

2Personal Data We Collect

Surya88 collect your personal data through several means:

A) Data You Provide Directly:

• During Registration: Your full name, Malaysian mobile number, email address, date of birth, and a password of your choosing.
• Identity Verification (KYC): A copy of your national identity card (MyKad), e-wallet account number (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) or local bank account (Maybank, CIMB, RHB, HLB), and any other supporting documents required for verification.
• Customer Support: Information you share when communicating with our support team via live chat, email, or WhatsApp.

B) Automatically Collected Data:

• IP address and general location information (state/city in Malaysia).
• Device type, operating system, and browser used.
• Game history and activity logs within the Surya88 platform.
• Session data including login time, logout time, and session duration.
• Cookies and similar tracking technologies.

3How We Use Your Data

Surya88 use your personal data for the following purposes:

• Account Management: Creating and managing your Surya88 account, including identity verification and mandatory KYC processes.
• Transaction Processing: Processing your deposits (via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks) and winnings withdrawals securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, and other unlawful activities that may compromise the safety of the platform and other players.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may benefit from responsible gambling support, in line with Surya88's social commitment.
• Service Communications: Sending important notifications about your account, changes to terms, security updates, and transaction information.
• Service Improvement: Analysing usage patterns to improve the functionality and user experience of the Surya88 platform.
• Marketing (with Consent): Sending you information about Surya88 promotions, bonuses, and the latest offers, where you have consented to receive such communications.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including mandatory record-keeping requirements.

4Data Sharing & Disclosure

Surya88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data may only be shared in the following circumstances:

• Payment Service Provider: Required financial information is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and local Malaysian banks to process your transactions. These providers are bound by strict data protection agreements.
• Game Software Provider: Minimum technical data required to operate games from licensed providers such as Evolution Gaming, Pragmatic Play, and others.
• Statutory Authorities: Surya88 will disclose data when required by court order, warrant, or a lawful request from the relevant Malaysian authorities.
• Fraud Prevention: In cases of suspected fraud or financial crime, relevant data may be shared with the appropriate law enforcement authorities.

5Data Storage & Security

Surya88 employing multiple layers of technical and organisational safeguards to protect your personal data:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with bank-grade encryption.
• Encrypted Storage: Sensitive data is stored in encrypted form within protected databases.
• Strict Access Controls: Only authorised personnel with a demonstrated need-to-know basis may access players' personal data.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect any suspicious activity.
• Regular Security Audits: The surya88 platform undergoes regular penetration testing and security audits conducted by independent experts.
• Data Backup: Data is backed up daily to a secure location to ensure continuity of service.

While we take all reasonable precautions, no security system is completely impenetrable. You are also responsible for keeping your Surya88 account password and login credentials secure.

6Cookies & Tracking Technologies

Surya88 use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and transaction verification. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how players use the platform for improvement purposes. Data is collected in aggregate and anonymised form.
• Functional Cookies: Saving your preferences such as language and display settings to deliver a more personalised experience.

You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the surya88 platform.

7Your Rights Under PDPA 2010

As a player Surya88 which is subject to the Personal Data Protection Act 2010 of Malaysia, you have the following rights:

8International Data Transfers

Certain third-party technical service providers Surya88 may be located outside Malaysia. For cross-border data transfers, we ensure that:

• Data recipients maintain data protection standards equivalent to or higher than Malaysia's PDPA 2010.
• Appropriate data transfer agreements have been put in place.
• Transfers are carried out solely for the purposes stated in this Privacy Policy.

Financial data belonging to Malaysian players (including e-wallet and banking information) is processed by licensed providers operating within Malaysia or in jurisdictions with comparable data protection standards.

9Children's Privacy

Platform Surya88 is intended exclusively for individuals who are 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.

Should we discover that we have collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.

10Direct Marketing & Communications

Surya88 may use your contact information to send marketing communications, including:

• Information on surya88's latest promotions and bonuses.
• Exclusive promotions tied to Malaysian festivities (Hari Raya Aidilfitri, Chinese New Year, National Day, and more).
• Notifications about new games or newly added platform features.
• Invitations to join surya88 tournaments or special events.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email.
• Updating your notification preferences in your Surya88 account settings.
• Reaching out to our support team directly.

11Data Retention

Surya88 retain your personal data for as long as your account remains active or as long as necessary to provide services to you. After account closure, we will retain your data for the period required under Malaysian law, typically 7 years for financial records in accordance with anti-money laundering and counter-financing of terrorism (AML/CFT) regulatory requirements.

Once the mandatory retention period has expired, your personal data will be securely deleted or anonymised from our systems.

12Changes to This Privacy Policy

Surya88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform developments.

When significant changes occur, we will:

• Updates the "Last Updated" date at the top of this page.
• Sending you notifications via email or in-platform alerts.
• For significant changes, we may ask for your consent again.

We encourage you to review this Privacy Policy periodically. Your continued use of the platform Surya88 after the changes take effect constitutes your acceptance of the updated policy.

13Contact Us for Privacy Enquiries

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer Surya88 through the following channels:

• Email: privacy@surya88.ws or support@surya88.ws
• Live Chat: Available 24/7 via the surya88 platform
• WhatsApp: Available 24/7 in Bahasa Malaysia

We are committed to responding to all privacy-related enquiries within 3 business days. For formal requests relating to rights under the PDPA (access, correction, erasure), processing may take up to 14 working days.